Privacy Policy

Last Updated: February 5, 2026

CHATER AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.chaterai.com) and use our services. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

CHATER AI is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us at arman@chaterai.com.

2. Information We Collect

2.1 Information You Provide Directly

When you interact with our services, you may provide:

• Contact Information: Name, email address, phone number, company name, and job title when you book a call or contact us
• Booking Information: Meeting preferences, time zones, and any notes you provide through Cal.com integration
• Account Information: Username, password, and profile information if you create an account
• Payment Information: Billing details, payment card information (processed securely by third-party payment processors)
• Communications: Information in emails, messages, or other communications with us
• Customer Data: Any data you upload or submit when using our AI services

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: IP address, browser type and version, device type, operating system
• Usage Data: Pages visited, time spent on pages, links clicked, referring website, date and time of visits
• Location Data: General geographic location based on IP address and timezone
• Cookies and Tracking: Information collected through cookies and similar technologies (see Section 8)

2.3 Information from Third Parties

We may receive information about you from:

• Analytics Providers: Google Analytics provides us with aggregated website usage statistics
• Booking Platform: Cal.com provides booking and scheduling information
• Business Intelligence Tools: Services that identify companies visiting our website based on IP address

3. How We Use Your Information

We process your personal data for the following purposes:

3.1 Service Delivery

• Provide, maintain, and improve our AI services
• Process bookings and schedule calls
• Communicate with you about our services
• Provide customer support and respond to inquiries
• Process payments and manage billing

Legal Basis: Performance of contract, legitimate interests

3.2 Business Operations

• Understand how visitors use our website
• Analyze website performance and user behavior
• Identify potential customers and business opportunities
• Conduct market research and business analytics
• Improve our products, services, and marketing efforts

Legal Basis: Legitimate interests, consent (where required)

3.3 Marketing and Communications

• Send promotional emails about our services (with your consent)
• Provide updates, newsletters, and relevant content
• Conduct targeted advertising campaigns

Legal Basis: Consent, legitimate interests

3.4 Legal and Security

• Comply with legal obligations and regulatory requirements
• Prevent fraud, security breaches, and illegal activities
• Protect our rights, property, and safety
• Enforce our Terms of Service

Legal Basis: Legal obligation, legitimate interests

4. How We Share Your Information

We do not sell your personal data. We may share your information with:

4.1 Service Providers

Third-party companies that help us operate our business:

• Google Analytics: Website analytics (anonymized where possible)
• Cal.com: Booking and scheduling services
• Payment Processors: Secure payment processing
• Cloud Hosting: Data storage and hosting infrastructure
• Email Services: Transactional and marketing emails

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your personal data may be transferred. We will notify you of any such change.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights and safety.

4.4 With Your Consent

We may share your information with other parties when you provide explicit consent.

5. International Data Transfers

Your personal data may be transferred to and processed in countries outside the United Kingdom, including the United States (for Google Analytics and other services). When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office (ICO), or reliance on adequacy decisions where applicable.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Contact Information: Retained while you are an active customer or prospect, and for up to 3 years after last contact for business development purposes
• Account Data: Retained for the duration of your account plus 6 months after closure
• Transaction Records: Retained for 7 years to comply with tax and accounting requirements
• Website Analytics: Aggregated data retained indefinitely; individual user data retained for 26 months (Google Analytics default)
• Customer Data: You control retention; deleted when you request or upon account closure

7. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

7.1 Right of Access

Request a copy of the personal data we hold about you.

7.2 Right to Rectification

Request correction of inaccurate or incomplete personal data.

7.3 Right to Erasure ("Right to be Forgotten")

Request deletion of your personal data in certain circumstances.

7.4 Right to Restrict Processing

Request that we limit how we use your personal data.

7.5 Right to Data Portability

Receive your personal data in a structured, commonly used format and transmit it to another controller.

7.6 Right to Object

Object to processing based on legitimate interests or for direct marketing purposes.

7.7 Right to Withdraw Consent

Where processing is based on consent, you can withdraw it at any time.

7.8 Right to Lodge a Complaint

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Information Commissioner's Office

Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Phone: 0303 123 1113

Website: ico.org.uk

To exercise your rights, contact us at arman@chaterai.com. We will respond within one month of your request.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and understand how our website is used.

8.1 What Are Cookies?

Cookies are small text files stored on your device that help websites function properly and provide analytics data.

8.2 Types of Cookies We Use

Necessary Cookies (Always Active):

• Essential for website functionality
• Remember your cookie consent preferences
• Enable security features

Analytics Cookies (Requires Consent):

• Google Analytics (GA4): Collects anonymized data about pages visited, time on site, device type, browser, general location (city/country level), user interactions, and traffic sources. This helps us understand how visitors use our website and improve user experience.
• Business Intelligence Tools: May identify the company associated with your IP address for B2B lead generation purposes.

8.3 Managing Cookies

You can control cookies through:

• Cookie Banner: Manage your preferences when you first visit our site
• Browser Settings: Most browsers allow you to refuse or delete cookies
• Opt-Out Links: Google Analytics opt-out: tools.google.com/dlpage/gaoptout

8.4 Do Not Track

Our website does not currently respond to "Do Not Track" browser signals, but you can control tracking through cookie preferences and browser settings.

9. Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit and at rest (HTTPS/TLS)
• Access controls and authentication
• Regular security assessments and updates
• Employee training on data protection
• Secure third-party service providers

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through a prominent notice on our website at least 30 days before the changes take effect. The "Last Updated" date at the top of this policy indicates when it was last revised.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

CHATER AI

Email: arman@chaterai.com

Website: chaterai.com